Shipping policy

Overview SerenQ ships nationwide across South Africa via The Courier Guy. We do not currently offer international shipping.

Order Processing Time All orders are processed within 3–5 business days (excluding weekends and public holidays). You will receive a confirmation email once your order has been dispatched.

Estimated Delivery Time After dispatch, delivery typically takes 2–5 business days depending on your location within South Africa. Please note that delivery to remote or outlying areas may take slightly longer.

Shipping Costs Shipping costs are calculated at checkout based on your delivery address and order details.

Order Tracking Once your order has been dispatched, you will receive a tracking number via email. You can use this to track your shipment through The Courier Guy's website at thecourierguy.co.za.

Damaged or Lost Shipments If your order arrives damaged or is lost in transit, please contact us immediately at Quarry@SerenQ.co.za with your order number and photos of any damage. We will work with The Courier Guy to resolve the issue as quickly as possible.

International Shipping We currently do not ship outside of South Africa.

Quarry@SerenQ.co.za or call

Phone +27 70 405 1193 / +27 69 474 5469

WhatsApp: +27 73 247 1050