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Let's Talk About Your Skin

We create gentle, natural skincare that respects your barrier and your daily life.

SerenQ Complete Glow Serum Trio โ€” Hyaluronic Acid, Vitamin C & Retinol Face Serums 3 x 30ml
Get in Touch

Drop Us a Note

How to Reach Us

Talk to Us Directly

  • Address1 Flora Road Centurion City of Tshwane Gauteng 0185
  • Phone+27 70 323 0500
  • Emailsupport@serenq.co.za
Our Locations

Find Us Here

  • Raslouw217 Lochner Road, Centurion, Gauteng, 0157, South Africa
  • Valhalla1 Flora Road, Centurion, City of Tshwane, Gauteng 0185
Valhalla1 Flora Road Centurion City of Tshwane Gauteng 0185Go to Maps
FAQ

SerenQ Help Center

Can't find what you're looking for?Our team is standing by to help. Chat with Us
  • How can I get in touch with SerenQ?

    You can reach us using the contact form on this page. We aim to respond to all enquiries within 1โ€“2 business days.

  • What should I include in my message?

    Please include your order number (if applicable), the product you're enquiring about, and as much detail as possible so we can assist you quickly.

  • Can I change or cancel my order after placing it?

    If your order hasn't been processed yet, we'll do our best to accommodate changes or cancellations. Contact us as soon as possible after placing your order.

  • What if my product arrived damaged or incorrect?

    We're sorry to hear that! Please contact us with a photo of the item and your order details and we'll make it right promptly.

  • How long does it take to receive a response?

    We typically respond within 1โ€“2 business days, Monday to Friday. Messages sent over weekends or public holidays will be attended to on the next business day.